Privacy Policy

At Grand Casino Durrës, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect personal information such as your name, contact details, date of birth, and identification documents when you register or use our services. We also collect non-personal information, including your browser type, IP address, device information, and pages visited through cookies and similar technologies.

How We Use Your Information

Your information is used to:

Provide and improve our services.
Process transactions and customer requests.
Verify your identity and confirm legal age requirements.
Comply with applicable legal and regulatory obligations.
Send promotional offers and updates (where you have provided consent).
Maintain a safe, secure, and responsible gaming environment.

Data Sharing

We do not sell or rent your personal information to third parties.

Your information may be shared only with:

Regulatory authorities where required by Albanian law.
Trusted service providers that support our business operations.
Fraud prevention and security partners when necessary.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Your Rights

You have the right to:

Access your personal information.
Request corrections to inaccurate data.
Request deletion of your personal information where applicable.
Withdraw consent for marketing communications at any time.

For privacy-related requests, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience and analyze website performance. You may disable cookies through your browser settings; however, some website features may not function correctly.

Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Contact

For any privacy-related questions or requests, please contact us:

Grand Casino Durrës
Melia Durrës Albania
Plazhi San Pietro, Durrës, Albania

Email: [email protected]
Website: https://grandcasinodurres.com/

Last Updated: June 2026